Dental VA Contract and Activation Checklist

This checklist supports operational preparation. It is not legal advice.

Before signing

• Role and owned outcome written
• Included and excluded work listed
• Volume assumption and overflow response agreed
• Hours and exact coverage windows agreed
• Dedicated or shared staffing confirmed
• Trial, notice, termination, and replacement timing reviewed
• Conversion, subcontracting, data, and work-product terms reviewed
• Payment model, inclusions, extra charges, and exit costs agreed
• Qualified counsel consulted where needed

Before access

• Applicable healthcare privacy agreement completed
• Confidentiality terms completed
• Privacy, security, incident, and clinical-boundary training completed
• Managed device and secure connection tested
• Multi-factor authentication enabled
• Private workspace confirmed for patient-facing work
• Access matrix approved
• Offboarding and same-day revocation plan written

Before day one

• Baseline measures recorded
• Internal team briefed
• Onboarding owner and backup named
• Trainer has protected time
• Communication channels created
• Two kickoff sessions scheduled
• First task chosen
• Week-one plan written
• Day 30, 60, and 90 reviews scheduled

Week one

• Role, scope, exclusions, and decision rights reviewed
• Stage-one access working
• Daily start and end summaries running
• First useful task completed and reviewed
• Question log started
• Team routing work through the agreed process

Day 30

• Core work running at the expected ramp level
• Access reviewed and unused permissions removed
• Main SOPs drafted
• Leading measures compared with baseline
• Scope creep corrected
• Continue, adjust, or stop decision recorded