ZEST Support Solutions

UK virtual business support with an account manager and specialist team

3Sourced claims

NonePublic rating sources

2026-10-06Last reviewed

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BEST SUITED FOR

Entrepreneurs and growing businesses wanting an account manager plus fractional access to admin, operations, marketing and other specialists.

Assessment checked 2026-10-06

AGENCY OVERVIEW

At a glance.

Support model: Managed human VA/business-support team
Commitment: Monthly retainers; ad-hoc/hourly bespoke work available; binding cancellation terms unverified
Starting price: £425
Price basis: GBP per month; GBP monthly retainer for 10 hours; 20 hours £725; 40 hours £1,325; VAT treatment unverified
Talent geography: United Kingdom, vendor-stated; individual team biographies describe UK locations

EDITORIAL ASSESSMENT

What stands out, and what still needs checking.

Key strengths

Named co-founders Shellie Urquhart and Charlotte Troester; public hour-based retainer packages; account manager plus access to varied specialists; practical business-support scope.

Limitations and tradeoffs

No detailed service refund, cancellation, rollover or replacement terms verified. Do not assume access to ten specialist roles means ten dedicated employees. GDPR/compliance certification and insurance not verified. No qualifying independent rating found; same-name Zest care/appliance businesses are unrelated.

Questions to confirm before signing

Confirm VAT, included hours and specialist allocation, account-manager overhead billing, notice/expiry/refunds, cover/replacement, assigned assistant location, insurance and signed NDA/DPA with access controls.

Management and support

Monthly packages include Account Manager and access to admin, operations, executive, project, marketing, customer service, finance, technical, graphic and event support. Hourly/bespoke scope on enquiry.

Security and compliance

Official trust article recommends NDA/non-compete arrangements, but does not establish service-specific implemented security controls. Request DPA, credential workflow and insurance; no audited certification verified.

SOURCE-BACKED RESEARCH

What we found and where it came from.

3 claims

Service model and founders1 claim

Homepage identifies a human support team established in 2016 by Shellie Urquhart and Charlotte Troester. Virtual-support page describes remote solutions and temporary/permanent staff, not merely freelancer listings.

Agency-stated with editorial caveatHigh confidenceSource

Pricing1 claim

Vendor-stated starting price: £425. GBP monthly retainer for 10 hours; 20 hours £725; 40 hours £1,325; VAT treatment unverified

Agency-statedMedium confidenceSource

Talent geography1 claim

United Kingdom, vendor-stated; individual team biographies describe UK locations.

Agency-stated with editorial caveatMedium confidenceSource

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