WellReceived
Medical answering and virtual receptionist service
Organizations needing 24/7 live phone answering, intake, scheduling, and overflow rather than a dedicated back-office employee.
At a glance
- Support model
- Shared managed receptionist team
- Commitment
- 24/7, including nights, weekends, and holidays
- Starting price
- Custom pricing
- Price basis
- Pricing not captured in reviewed official pages
- Talent geography
- Remote medical receptionists; exact geography requires confirmation
What stands out, and what still needs checking.
Industry-specific call flows; bilingual and 24/7 coverage; no contract; flexible plans; client managers; mobile and desktop tools; independent Trustpilot history.
This is a receptionist service, not broad industry-specific operations staffing. Exact pricing is not plainly public, and BAA and technical-control details must be confirmed. Review scores are not industry-specific.
Model call volume and overages; confirm BAA, call location, languages, scheduling access, secure messaging, scripts and escalation, quality review, integrations, outage coverage, and cancellation.
What we found and where it came from.
5 public claims, each linked to its source.
Service model2 claims
Provides 24/7 medical answering by real receptionists, including after-hours support and practice communication tools.
WellReceived provides a 24/7 live medical receptionist and answering service, including dental call flows, scheduling, intake, and bilingual coverage.
Commitment and billing1 claim
The agency states there is no contract, plans can scale up or down, and usage is billed by rounded minute with the first 30 seconds of each interaction free.
Management and support1 claim
Clients receive desktop and mobile access and 24/7/365 support from client managers.
Security, compliance and risk1 claim
WellReceived describes all plans as HIPAA compliant and its team as HIPAA trained, but buyers should confirm BAA execution and technical safeguards before sharing protected health information.