Virtual Hand

UK operational-support team with a dedicated lead

3Sourced claims

NonePublic rating sources

2026-10-06Last reviewed

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BEST SUITED FOR

Established service businesses needing a multi-skilled UK operations team or individual VA support with room to grow.

Assessment checked 2026-10-06

AGENCY OVERVIEW

At a glance.

Support model: Managed multi-skilled support team; individual VA option
Commitment: Pay-as-you-go minimum two hours; retainers or fixed-price projects; prepaid hours expire in calendar month
Starting price: £45.00
Price basis: GBP per hour; GBP/hour pay-as-you-go starting rate with two-hour minimum; retainers lower-rate by quote; VAT to confirm
Talent geography: United Kingdom, vendor-stated; Yorkshire provider

EDITORIAL ASSESSMENT

What stands out, and what still needs checking.

Key strengths

Named founder Michelle Poole; UK multi-skilled team with one lead/contact and invoice; public PAYG price; individual VA option and potential cover; clear public prepaid-hours caveat.

Limitations and tradeoffs

Prepaid hours are non-refundable and valid only in that calendar month. Terms allow halting services/not returning work for unpaid invoices and say original work is destroyed after two months unless requested otherwise. £25 rush fee and extra onsite/expenses may apply. GoodFirms page has no reviews, so no rating. One-team-for-one-hire comparison is vendor positioning, not a guaranteed cost saving.

Questions to confirm before signing

Confirm VAT and plan price, hours/expiry, stopping notice, backup charges and replacement, ownership/return of work, retention and deletion policy, expense/rush approvals, NDA/DPA and password/access practices.

Management and support

Multi-skilled UK operations team with a dedicated hand-picked team lead; one contact and invoice; admin, customer communication, marketing and project/business support. Individual VA support is available.

Security and compliance

Terms state client and contractor contracts and ICO Controller registration ZA086498; confidentiality agreement is separate. Credential collection is mentioned, but secure access workflow is not defined. Require delegated access or secure credential-sharing processes.

SOURCE-BACKED RESEARCH

What we found and where it came from.

3 claims

Service model1 claim

Homepage describes a UK team of specialists with a dedicated lead and one invoice; also expressly offers an individual VA route. Retain as a human VA/operational-support agency.

Agency-stated with editorial caveatHigh confidenceSource

Pricing1 claim

Vendor-stated starting price: £45. GBP/hour pay-as-you-go starting rate with two-hour minimum; retainers lower-rate by quote; VAT to confirm

Agency-statedMedium confidenceSource

Talent geography1 claim

United Kingdom, vendor-stated; Yorkshire provider.

Agency-stated with editorial caveatMedium confidenceSource

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