Supported Practice
Virtual admin support for therapy practices, built by a therapist
Therapy practice owners who want live, on-premises call answering and admin support from staff with mental-health educational backgrounds, with time-budgeted monthly plans and credit for unused time.
At a glance.
- Support model
- Assigned point person with trained backup; live on-premises call answering
- Commitment
- Monthly plans with unused-time credit (agency-stated)
- Starting price
- Custom pricing
- Price basis
- No public pricing found
- Talent geography
- United States
What stands out, and what still needs checking.
Founder credibility in the niche: started by Heather Kramer Almquist, a therapist with 15+ years of private practice experience and a 20-year HR and business administration career (agency about page). · Staffing model matched to the vertical: recruits graduate students and early-career professionals with counseling, social work, or allied degrees, so intake calls are handled with clinical sensitivity. · Live answering on its own premises rather than remote contractor picking up ad hoc; emails and voicemails answered within four hours during operating hours (agency-stated). · Billing mechanics favor the client: plans billed monthly ahead, and unused budgeted time is credited back on the next invoice, with Harvest timekeeping and utilization reports (agency FAQ). · Continuity built in: every account has a point person plus at least one trained backup. · Named, credential-bearing client testimonials from therapy practice owners (agency-hosted).
No public pricing of any kind. · No qualifying independent review-platform record found (no Trustpilot, Clutch, G2, or Google Business profile located as of 2026-09-17). · No texting: the company cannot send or receive texts on a practice's behalf because of its call-forwarding setup (agency FAQ) · a real gap for practices whose clients text. · Call handling depends on forwarding from the practice's existing phone provider; no app · or web-based phone solutions. · Company scale, founding year, and headquarters are not published.
Plan pricing and typical monthly budgets by practice size; staff employment status and supervision of graduate-student assistants; BAA and technical safeguards; how the four-hour response commitment is measured; coverage hours and time zones; what happens to in-flight leads if the point person leaves; current client references.
What we found and where it came from.
7 claims
Virtual administrative support for therapy practices covering live phone answering, scheduling, intake and welcome assessment, basic benefits verification, EHR and portal management, and systems setup.
Recruits graduate students and early-career professionals with degrees in counseling, social work, or allied fields; all calls answered live on the company's premises.
Founded by Heather Kramer Almquist, a therapist with 15+ years of private practice experience and a 20-year career in HR and business administration.
Plans billed monthly in advance; unused budgeted time credited back on the following month's invoice; time tracked in Harvest with utilization reports.
Every account has a point person covering roughly 80-90% of the work plus at least one trained backup.
Cannot send or receive texts for clients; works with any phone provider that supports call forwarding; no app- or web-based phone solutions.
Emails and voicemails answered within four hours during operating hours.
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