Smith.ai
Live virtual receptionists and AI-assisted phone answering
Organizations comparing AI-assisted or live North American call handling for scheduling, lead intake, payments, overflow, and after-hours coverage.
At a glance
- Support model
- Shared 24/7 receptionist service
- Commitment
- Monthly call-based plans
- Starting price
- $300
- Price basis
- USD monthly live receptionist plan for 30 calls; AI Receptionist has a separate free entry tier
- Talent geography
- North America-based live agents
What stands out, and what still needs checking.
Industry-specific service; AI with human escalation; 24/7 live option; per-call pricing; scheduling and payments; clear clinical-advice boundary.
The product is reception rather than full administrative support. HIPAA and BAA applicability by plan is not sufficiently clear from the reviewed pages, and AI introduces additional consent and accuracy considerations.
Confirm whether the selected plan is HIPAA eligible, BAA terms, recording and AI disclosure, data retention, human escalation, integrations, pricing and overages, emergency scripts, and quality review.
What we found and where it came from.
7 public claims, each linked to its source.
Service model2 claims
Provides 24/7 live North America-based virtual receptionists with appointment booking, intake, bilingual service, transfers, and follow-up.
Dental practices can use AI call handling with human escalation or fully live receptionists for 24/7, overflow, after-hours, or triage coverage.
Pricing2 claims
Publishes live receptionist plans from $300 monthly for 30 calls.
Live receptionist service is published from about $300 monthly and billed per call rather than per minute; AI plans include a free entry tier.
Talent geography1 claim
Smith.ai offers North America-based live receptionists alongside its AI receptionist service.
Dental boundaries1 claim
The dental page states the service can capture information, schedule, collect payments, and route calls but does not provide dental advice or medical consultation.
Security, compliance and risk1 claim
The reviewed dental and pricing pages do not provide enough detail to confirm the HIPAA service, BAA, and technical controls that apply to each AI or live plan.