ScaleMate VA
Matched, trained VAs on $600-$2,500/month plans - flag commitment contradiction and strict no-refund policy
Matched, trained VAs on $600-$2,500/month plans - flag commitment contradiction and strict no-refund policy
At a glance.
- Support model
- Strategically matched, fully trained dedicated VAs; plans scale from 1 VA to 5-10 trained VAs
- Commitment
- RED FLAG - pricing page states a 6-month subscription commitment while the refund policy describes "annual commitments"; strict no-refund policy overall
- Starting price
- $600
- Price basis
- USD per month; USD monthly, billed monthly: Start & Scale $600/mo (1 dedicated VA), Growth Mode $1,000/mo (2-4 trained VAs), Full Scale $2,500/mo (5-10 trained VAs); all include a 14-day trial, one-time VA replacement, onboarding support, and training library
- Talent geography
- Not published - confirm assistant location
What stands out, and what still needs checking.
Fully published plan ladder with clear VA counts per tier; 14-day trial on every plan; one-time VA replacement and onboarding included; positions against the "$1,000-$3,500/mo for a single assistant" market.
RED FLAGS - (1) commitment length contradicts itself: 6-month subscription on the pricing page vs "annual commitments" in the refund policy - confirm which you are signing; (2) strict no-refund policy: combined with a multi-month commitment, the 14-day trial is your only real exit - use it; (3) assistant geography, vetting evidence, and coverage hours not published. No qualifying independent review-platform record found.
Which commitment applies (6-month vs annual) and the early-exit cost; exactly what the 14-day trial refunds; assistant location and hours; replacement limits after the one-time replacement; security controls.
What we found and where it came from.
6 claims
$600/mo (1 VA), $1,000/mo (2-4 VAs), $2,500/mo (5-10 VAs); 14-day trial; one-time replacement; onboarding; training library; billed monthly
Vendor-stated starting price: $600/month. USD monthly, billed monthly: Start & Scale $600/mo (1 dedicated VA), Growth Mode $1,000/mo (2-4 trained VAs), Full Scale $2,500/mo (5-10 trained VAs); all include a 14-day trial, one-time VA replacement, onboarding support, and training library
pricing page says 6-month subscription; refund policy says "our service structure is built on annual commitments... strict no-refund policy" (https://www.scalemateva.com/pricing, https://www.scalemateva.com/refund-policy) - flagged
published Terms of Use
ScaleMate VA, business consulting
Not published - confirm assistant location.
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