Posh
24/7 live virtual receptionists for restaurants, hotels, and hospitality teams
Restaurants, hotels, and event venues that need every call answered 24/7 - reservations, directions, deposit collection, message taking, and call routing - without hiring in-house phone coverage, and that prefer a month-to-month answering service over a dedicated full-time assistant.
At a glance.
- Support model
- Shared live virtual receptionist pool with app; optional AI add-on
- Commitment
- 30-day rolling agreement
- Starting price
- $65.00
- Price basis
- Minute-based tiers $65-$1,900/month, published
- Talent geography
- United States
What stands out, and what still needs checking.
Dedicated hospitality page covering restaurants, hotels, and event venues, with call handling tailored to reservations, directions, reservation-system access, deposit collection, routing, and messaging. · 24/7/365 live answering with a mobile app (iPhone/Android) for availability control, message notifications, secure calling/texting, and outbound "Assist" requests. · Published, granular pricing: seven tiers from $65 to $1,900 per month with per-minute rates from $2.30 down to $1.90 · rare transparency in the answering-service category. · No long-term contract: 30-day rolling agreement (agency FAQ). · Strongest independent review footprint in this wave: Trustpilot 4.7/5 from 193 reviews (read 2026-09-17). Reviews are not hospitality-specific, so the score reflects the general receptionist service. · Integrations via Zapier into existing CRMs and tools (agency-stated).
This is a shared answering service, not a dedicated assistant: receptionists answer for many clients and do not do back-office admin work (no bookkeeping, vendor coordination, scheduling admin). · Minute-based billing can climb quickly at high call volumes; overage rates ($1.90-$2.30/minute) apply past the included allowance. · AI answering add-on is now part of the offer; buyers wanting purely human answering should confirm AI handling can be excluded from their setup (agency says AI is optional and human receptionists remain the core). · Spanish coverage is weekday business hours only, not 24/7 (agency FAQ). · Paid Trustpilot subscription badge on its profile; the score stands, but note the commercial relationship with the platform.
Expected monthly minutes and the true bill at your call volume; whether reservation-system access means they book into your Resy/OpenTable or only take messages; deposit collection mechanics and PCI handling; whether AI answering can be fully disabled; bilingual coverage hours; what "hospitality-trained" receptionist onboarding includes.
What we found and where it came from.
6 claims
24/7 live virtual receptionists for restaurants, hotels, and event venues; call handling covers common questions, directions, reservation-system access, deposit collection, routing, and messages.
Seven published tiers from $65/month (0 included minutes, $2.30/minute) through $1,900/month (1,000 included minutes, $1.90 per additional minute).
30-day rolling agreement, no long-term contract; bilingual Spanish receptionists Monday-Friday 8AM-6PM Eastern.
Optional AI answering support for routine questions; live receptionists "remain at the heart" of the service and AI "works as an additional choice rather than replacing our human receptionists." Source:
Posh Virtual Receptionists, LLC, 295 Bendix Rd, 5th Floor, Virginia Beach, VA 23452.
Trustpilot 4.7/5, 193 reviews, claimed profile with paid subscription, read 2026-09-17.
Not sure if this agency fits your situation?
Book a Free Consultation