SOURCE-BACKED AGENCY PROFILE

My Virtual Mate

Managed virtual assistants across general and specialist roles

10Sourced claims
NonePublic rating sources
2026-08-28Last reviewed
BEST SUITED FOR

Organizations wanting affordable managed assistance with tiered experience levels, daily reporting, and flexible part-time or full-time coverage.

Assessment checked 2026-08-28
AGENCY OVERVIEW

At a glance

Support model
Dedicated managed support
Commitment
Full-time, part-time, or task-based
Starting price
A$9.00
Price basis
AUD hourly starting rate
Talent geography
Philippines, India, Indonesia, South Africa, Malaysia, and South America
Management and support

Dedicated project manager, tracking, quality support, performance guarantee, and replacement

Security and compliance

Medical content describes HIPAA-compliant processes; engagement-level controls require confirmation

EDITORIAL ASSESSMENT

What stands out, and what still needs checking.

Key strengths

Transparent AUD rates; skills and background checks; account manager; payroll support; no lock-in; fast replacement; healthcare and specialized administrative relevance.

Limitations and tradeoffs

Public evidence does not establish a company BAA, independent security audit, standardized English threshold, or depth of role-relevant experience for every candidate.

Questions to confirm before signing

Confirm candidate location and industry-specific references, English and assessment results, converted total cost, minimum hours, BAA, devices and access controls, guarantee and replacement timing, monitoring, and cancellation terms.

SOURCE-BACKED RESEARCH

What we found and where it came from.

9 public claims, each linked to its source.

Service model1 claim
Agency-statedHigh confidence

Offers full-time, part-time, and task-based virtual assistants with dedicated project-management support.

Pricing2 claims
Agency-statedHigh confidence

Publishes rates beginning at A$9 per hour, with higher tiers based on experience and specialization.

Agency-statedHigh confidence

Published Australian-dollar rates are A$9 to A$11 hourly for basic, A$12 to A$14 for advanced, and A$15 to A$18 for expert assistants.

Support1 claim
Agency-statedHigh confidence

States a six-week performance guarantee and replacement within two to five business days.

Vetting method1 claim
Agency-statedHigh confidence

The agency describes skills assessments, background verification, and multiple interviews before placement.

Management and support1 claim
Agency-statedHigh confidence

Plans include a dedicated assistant, daily reporting, account management, payroll and compliance administration, and part-time or full-time options.

Replacement guarantee1 claim
Agency-stated with editorial caveatMedium confidence

The provider advertises replacement within two to five business days, a six-week performance guarantee, and no lock-in contract; buyers should reconcile the exact timeline in writing.

Dental and healthcare relevance1 claim
Agency-statedHigh confidence

A healthcare article explicitly includes dental practices and describes dedicated healthcare administrative staff starting at A$9 hourly.

Security, compliance and risk1 claim
Agency-stated with editorial caveatMedium confidence

The agency describes NDAs, data-handling acknowledgements, and time, screen, and idle tracking, but the reviewed pages do not establish a company BAA or independent healthcare security certification.