Move Forward Virtual Assistants
Certified mental health virtual assistants and receptionists for therapy practices
Solo clinicians and growing group or multi-provider mental health practices that want a US-based, mental-health-trained virtual assistant or a live certified receptionist service, and are comfortable with premium hourly pricing.
At a glance.
- Support model
- Dedicated virtual assistants plus live receptionist service line
- Commitment
- Month-to-month, 30 days notice; 20 hours per month minimum
- Starting price
- $53.00
- Price basis
- Published VA hourly rate plus $750 onboarding fee; TheraRep pricing gated
- Talent geography
- United States (confirm per role)
What stands out, and what still needs checking.
Mental-health-only specialization: the entire service line (intake, insurance and billing tasks, scheduling, client communication) is built for therapy practices. · Formal internal certification programs: MHAP Certified virtual assistants and MHR Certified receptionists (agency-stated designations; not external accreditations). · Published VA pricing with a month-to-month term and 30-day cancellation · rare transparency in this niche. · Compliance built into onboarding: clients review and sign a BAA and client service agreement at the needs-assessment step (agency process description). · Two service lines: dedicated VAs for ongoing admin, and TheraRep live receptionists for call answering and intake conversion. · Named, credential-bearing client testimonials from practice owners (agency-hosted).
Premium pricing: $53/hr with a 20-hour monthly minimum and a $750 onboarding fee is at the high end for VA staffing. · No qualifying independent review-platform record: a claimed Goodfirms profile (founded 2018, Lancaster PA, 10-49 employees) has zero submitted reviews as of 2026-09-17; no Trustpilot, Clutch, or G2 record found. Indeed carries employee reviews, which say nothing about client service quality. · TheraRep pricing is not public; it is gated behind a downloadable guide. · TheraRep is described as "Powered by TheraBrain," a dashboard product; buyers wanting purely human reception should confirm what the software layer does. · Leadership history is unclear in public sources: the Goodfirms listing credits founding to "Alison" (2018), while the current site names co-CEOs Jennifer Crawford and Meredith Eaton. Worth a direct question.
Current TheraRep pricing; VA geography and whether all assistants are US-based; what MHAP and MHR certification curricula cover; BAA terms and technical safeguards; replacement policy if the assigned VA leaves; how the TheraBrain software layer interacts with live receptionists; current client references in the buyer's practice size.
What we found and where it came from.
7 claims
Provides MHAP Certified mental health virtual assistants for intake, insurance and billing tasks, scheduling, and client communication, plus TheraRep MHR Certified live receptionists.
VA subscriptions billed at $53/hr, starting at 20 hours per month, with a $750 one-time professional onboarding fee; month-to-month with 30 days notice to cancel.
At the needs-assessment step, clients review and sign the company's BAA and CSA and pay the onboarding fee.
Serves solo, group, and multi-provider mental health practices only.
TheraRep live mental health receptionists are HIPAA-trained, US-based, and certified, delivered with a TheraBrain dashboard; pricing is gated behind a guide.
Goodfirms listing records founding in 2018, Lancaster, Pennsylvania headquarters, and 10-49 employees, and credits founding to "Alison"; the current site names co-CEOs Jennifer Crawford and Meredith Eaton.
TheraRep is described as "The Only Live Call Service with Certified Mental Health Receptionists." Unverifiable marketing claim.
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