Ecom Experts Pro
eCommerce services agency with a human virtual assistant line
eCommerce services agency with a human virtual assistant line
At a glance.
- Support model
- Human virtual assistants for eCommerce support alongside project-based eCommerce services
- Commitment
- Per project/engagement; refund policy applies to project work
- Starting price
- Custom pricing
- Price basis
- Custom quotes
- Talent geography
- HQ Skokie, Illinois (LinkedIn, founded 2020); delivery geography not published - confirm
What stands out, and what still needs checking.
Trustpilot record of approximately 4.5/5 across ~15 reviews (see Ratings); eCommerce specialization; published Terms & Conditions and a standalone Refund Policy; US-headquartered company.
RED FLAGS on the refund terms - (1) the full refund applies only if the project "has not been started for the next 20 days of purchase" and "only... upon viewing the initial concepts," and the policy "can be terminated at any point of time regardless of the scenario"; (2) refunds are voided for third-party outsourced work, after positive feedback on design revisions, and in other listed cases. Read both refund pages closely before paying. The VA line's pricing, vetting, and management are not publicly detailed.
VA hourly/monthly rates; how the refund policy applies to ongoing VA engagements (vs projects); assistant location; replacement policy; what "policy can be terminated at any point" means for in-flight engagements.
What we found and where it came from.
4 claims
full refund only if project not started within 20 days and on initial-concept review; policy terminable at any time; voided for third-party outsourced work and post-approval designs
Ecom Experts Pro, advertising services, founded 2020, HQ Skokie, Illinois
eCommerce setup, management, marketing
HQ Skokie, Illinois (LinkedIn, founded 2020); delivery geography not published - confirm.
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